At Kitsio, we are committed to delivering your orders quickly, securely, and with care. From the moment you place your order until it arrives at your door, our goal is to provide a smooth and dependable shipping experience.
Free Shipping
We offer free standard shipping on all orders within the United Kingdom. There are no hidden shipping charges — what you see at checkout is what you pay.
Order Handling Time
All orders are prepared, packed, and dispatched within 1–3 business days (Monday to Friday) after confirmation.
Transit Time
Once shipped, delivery typically takes 3–5 business days (Monday to Friday) depending on your location and carrier performance.
Estimated Total Delivery Time
The total estimated delivery time from order placement to arrival is 4–8 business days.
Shipping Method
We currently provide standard shipping within the United Kingdom using trusted and reliable carriers to ensure timely delivery.
Packaging and Handling
Every order is carefully packaged to protect your jerseys during transit. We handle each shipment with attention to ensure it arrives in excellent condition.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. Tracking updates may take 24–48 hours to appear after shipment.
Order Cancellations
Orders may be cancelled before shipment for a full refund. Once an order has shipped, it must follow the standard return process outlined in our Return & Refund Policy.
Lost or Stolen Packages
Kitsio is not responsible for packages marked as “delivered” by the carrier but later reported as lost or stolen. If you experience a delivery issue, please contact our support team and we will assist you as best as possible.
Contact Us
Email: mail@cxcow.com | Phone: +44 7325 884095