At Kitsio, your satisfaction is our priority. Whether you’re grabbing the latest home kit or a classic away jersey, we want every product to meet your expectations. If something is not right, we aim to keep our return and refund process simple, clear, and hassle-free.
Return Eligibility Period
You may request a return within 30 days of receiving your order. This gives you time to review your purchase and ensure it fits your needs.
How to Start a Return
All returns are handled by mail and supported by our customer service team. You may request either a refund or an exchange for an item of equal value.
To begin a return, please contact us at mail@cxcow.com and include:
- Your order number
- The product(s) you wish to return
- A brief reason for the return
Our team will respond promptly with clear instructions and provide a return shipping label if applicable.
Condition of Returned Items
To qualify for a refund or exchange, items must meet the following conditions:
- Products must be unused, unworn, and undamaged
- Items must be returned in their original packaging
- All tags and labels must still be attached
- Items showing signs of wear, washing, or alteration are not eligible
Return Shipping
For your convenience, Kitsio provides return shipping support. If a return label was not included in your package, our support team will provide a prepaid shipping label upon request.
No Restocking Fees
We believe in straightforward service. Kitsio does not charge restocking fees and there are no hidden return costs.
Refunds & Exchanges
Once your return is received and inspected:
- Refunds are issued to the original payment method within 7–10 business days
- Exchanges are processed promptly, and replacement items are shipped as quickly as possible
You will receive an email confirmation once your refund has been processed or your replacement order has been shipped.
Order Cancellations & Changes
If you need to cancel or modify an order, please contact us as soon as possible. Orders may only be changed or cancelled before shipment.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.
Contact Us
Email: mail@cxcow.com | Phone: +44 7325 884095